These terms cover browsing this site, placing an order and what happens if something goes wrong. By ordering you accept them.
You are welcome to browse, compare and link to these pages. Automated copying of listings, images or text is not permitted, and we reserve the right to limit access where traffic is disruptive. Content may change without notice as stock moves.
Placing an order creates a request rather than a completed contract; the contract forms when we send the dispatch notice. It is accepted when we confirm dispatch, not when the confirmation page appears.
Prices are shown in US dollars and are the amount charged. Payment is taken through our payment provider; authorisation happens at checkout and the charge is completed when the parcel leaves. If a price was displayed in error we will contact you before charging anything.
Materials and contents are listed on every product page and checked against the stock we hold. Small variation in finish and dye lot is normal in small-batch production. Where an item differs from its description, we treat it as our error and cover the return.
Our responsibility covers the order itself: correct item, described accurately, delivered to the address you gave us. Where a delay comes from a courier, a customs hold or weather, we cannot promise a date, but we will track the parcel and keep you informed.
We revise these terms from time to time, and the revision in force at the moment of your order is the one that governs it. The version that applies to your order is the one published when you placed it.
Responsibility for the parcel passes to you when it is delivered to the address you gave us, or when the carrier records a delivery such as a signed handover or a safe-place drop you asked for. Once the carrier has recorded delivery — to you, to a neighbour you nominated, or to the safe place you specified — the risk moves to you, which is why we ask for an address where someone can receive it.
The goods belong to you once the full amount has cleared. If a payment is later reversed, ownership returns to us and we may ask for the goods back.
You do not need an account to buy anything here; the checkout works as a guest. If you create one, keep the password to yourself, because activity under your credentials is treated as yours until you tell us they have been compromised.
Automated scraping, reusing our product photography elsewhere, attempting to interfere with payment processing, and serial ordering-and-refusing are all outside what this site is for. We may suspend access and cancel unfulfilled orders where the site is being misused.
Linking to any page here is welcome, and you may quote a sentence or two with a credit and a link back. Republishing a listing in full, or using our images in another shop, is not covered by that and needs written permission.
Orders can be cancelled up to the moment they leave the warehouse. Once a parcel is on its way, the thirty-day return window takes over.
Tell us what happened and we will tell you what we are going to do about it. Most issues are settled with one reply; where they are not, the same thread is escalated to a supervisor rather than starting again from the beginning.
We contact you at the email address on the order, so keep it current. For anything you need in writing, use the contact address in the footer and allow a business day for our answer.
Questions about this page? Write to [email protected] and we will answer within one business day.