The fastest way to reach a person is email — we read everything ourselves.
Whimsili is owned and operated by BIUBIU CO.,LIMITED.
| Brand | Whimsili |
| Legal entity name | BIUBIU CO.,LIMITED |
| Registered office | FLAT/RM 1605 HO KING COMMERCIAL CENTRE 2-16 FA YUEN STREET MONGKOK KOWLOON, HONG KONG |
| Customer support email | [email protected] |
| Website | https://whimsili.com/ |
| Business hours | Monday–Friday, 9:00 AM–6:00 PM (UTC+8) |
Our support address is in the footer of every page. Include your order number if your question is about an order, and a photograph if something arrived damaged — it saves a round trip.
Messages sent on a business day are normally answered within one business day, and always within two. If your message needs a courier enquiry we will still reply straight away to confirm we have it, then follow up when the carrier responds.
Company name, registered address and contact email are printed in the footer of every page, along with the payment methods we accept. Please use email rather than post for anything about an order — returned parcels and letters go to different places.
Wholesale is not something we do at present. For press or editorial requests, email us with your outlet, deadline and what you need — images and specifications are available on request.
Include your order number, the item concerned, and what you would like us to do. If you are asking about an address change that has not taken effect yet, say so at the top; we read messages in order and an urgent line at the start gets handled first.
Where something has arrived damaged, send a wide shot and a close-up, plus a picture of the outer packaging if it was clearly mishandled. A photograph of the packaging helps if the parcel was crushed, and the carrier's label helps if the box was opened in transit.
Messages sent on a business day are normally answered within a few hours and always within one business day; two days is our outside limit. Weekend and public-holiday messages are answered on the next business day, and nothing is left sitting unanswered over a long weekend without an acknowledgement.
Send a follow-up in the same thread and it reaches whoever already has your details. If a reply has not arrived inside two business days, that is unusual and worth flagging to us directly.
Our registered address is in the footer and is fine for formal correspondence, but please do not post returns there: returned parcels go to a different location and a letter will not reach the warehouse. Returns must go to the address we give you with a return reference, because the registered office cannot accept parcels.
Journalists and reviewers are welcome to write with an outlet, a deadline and what you need. We can usually supply specifications and product images quickly. We do not run affiliate or wholesale programmes at present, so there is nothing to sign up for.
Questions about this page? Write to [email protected] and we will answer within one business day.