Short answers to the questions that come up most. If yours is not here, email us and we will add it.
No account is needed to order. You will receive a confirmation straight away and a dispatch email with tracking when the parcel leaves us — if either is missing, check your spam folder and then tell us.
Orders leave within one to two business days and typically arrive within a week. Tracking is emailed at dispatch.
tell us within thirty days of delivery, send the item back unused, and we refund to the original payment method. If we sent the wrong or a damaged item, the return label is on us and you choose between a refund and a replacement.
Listings carry what we can confirm: materials, contents and how it is meant to be used. If anything you need to know before ordering is missing, ask and we will check it against the stock itself.
Yes, if it has not been picked. Write to us with the order number as soon as you can; if the parcel has already left we will say so and point you at the returns process instead. Changes after dispatch are handled as a return: send the original back and order what you actually wanted. That is faster than waiting for a swap to travel in both directions.
An account is a convenience rather than a requirement: ordering as a guest works the same way. Registering only saves you retyping an address and gives you a page listing past orders. It simply keeps your addresses and order history in one place.
Cards and PayPal. The list narrows automatically for countries where a particular scheme cannot be processed, which is why a method you used before may not appear every time.
The card fields belong to our payment provider rather than to this site, and the page itself is encrypted, so the number is never typed into our servers. That is also why we cannot look up a card number for you, however good the reason.
Expect dispatch within one to two business days, then roughly a week in transit, longer for outlying areas. Anything beyond that is usually customs rather than the carrier, and the tracking will show which.
Yes — the tracking number is emailed as the label is printed, so the first scan may take a few hours to appear. If nothing moves for five days, tell us and we will open an enquiry with the carrier.
Write to our support address with the order number. We reply with a reference and, where the return is our fault, a prepaid label. Please wait for the reference before posting anything — it is what lets us match the parcel to your order.
Refunds are processed within three business days of receipt. Banks then take their own three to five days to display it, which is the part we have no control over.
Everything listed is stock we hold and look over before it goes out. Small variation in finish is normal and we mention it rather than let you discover it.
A listing that does not match what arrived is on us. Send a photograph and the order number, and we will arrange the return at our cost and refund or replace as you prefer.
Small runs mean a sold-out piece often does not return, which is why a listing disappears instead of showing as unavailable. Stock is bought in small runs, so when a line sells through it is removed from the site rather than turned into a pre-order with an unknown date. If a particular item is coming back we would rather say nothing than promise a restock we cannot control.
Questions about this page? Write to [email protected] and we will answer within one business day.