The four things that tend to worry people about an unfamiliar shop, answered in order.
The card form you see at checkout is hosted by our payment provider, not by us. We see the last four digits and the result, and nothing more.
Only the details needed to send an order are kept, plus the email address you gave us if you subscribed. There is no advertising profile and no data sold to third parties; deletion requests are honoured where accounting rules allow.
Tell us and we will fix it: refund, replacement or carrier enquiry, depending on what went wrong. Send a photograph and an order number and you will get a refund, a replacement or a courier investigation started — whichever the situation calls for.
Order updates come by email, and we only send marketing to people who asked for it. Transactional email about your own order is separate and will continue, because you need it.
Read what each listing says about materials and what comes in the box. Where a size matters, the listing states it; if something you need is not there, ask before you order and we will check the piece we hold.
Composition and care are listed in full on every product page, including the awkward parts — a print that must not be ironed directly, a knit that prefers drying flat. We put that on the page because it is the part customers ask about afterwards.
A size that does not work is a straightforward return: thirty days from delivery, unworn with tags on, refunded to the card or account that paid. Fit is not something either of us can judge through a screen, so a wrong size is treated as a normal return rather than a mistake you have to justify.
Damage in transit is our problem to solve, not yours to prove. You choose between a replacement and a refund that includes any shipping you paid, and we do not ask you to keep packaging you have already thrown away.
The details needed to deliver your order and nothing more: name, address, email, and a telephone number where the courier requires one. Card details go to the payment provider rather than to us, and we do not sell information to anyone.
Use the footer address for anything to do with your details. Replies normally come within one business day, and anything about your data — a copy, a correction, a deletion — is handled over the same address.
Questions about this page? Write to [email protected] and we will answer within one business day.